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Written by Rob W
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Wednesday, 01 June 2011 22:21 |
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I run a small business that is super sensitive to the needs of my clients, we are not open to the public, and have a small pool of clients that I have literally sold on our extremely intensive customer service. Last week our main fax number went down...we didnt know it went down until after the deadline for a faxed in report had passed, when my closing team went to log all out bound faxes, we discovered that EACH fax had failed to make it on time.
I personally called ring central, and they informed me that there was a problem with the servers that handled out bound faxes, however that was fixed. Here I am at day number 7, and nothing has been fixed.
Customer service based in the philippines has repeatedly lied to me personally, and has caused an increadible amount of financial damage to my small firm. Not to mention the expense of changing my fax number on letterhead and business cards and my site.
Overall, if the company who was just nominated by Ernst and Young for the entrepreneur of the year award, had been proactive in sending out a mass email advising that all fax clients may have issues, I may be less inclined to author such a negative review.
Overall this company who maintained a flawless record of stellar performance, really really made some substantial mistakes by not thinking of the 200,000 subscribers FIRST.
RING CENTRAL AND MANAGEMENT, YOU ARE TOTAL FAILURES IN CUSTOMER SERVICE, AND AS FAR AS YOUR ABILITY TO HANDLE COMPLAINTS FOR CLIENTS IN THE UNITED STATES DIRECTLY VIA ACCESSABLE STAFF, AGAIN YOU FAIL. YOU ARE BYFAR THE BIGGEST DETRIMENT TO SMALL BUSINESS SECONDED ONLY BY ANY TAXING AUTHORITY, SADLY ENOUGH, I WOULD RATHER PAY TAX THAN DEAL WITH YOUR COMPANY.
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