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Written by Chad
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Wednesday, 22 April 2009 16:33 |
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Great review. I've had RingCentral for almost a year. I've had to contact their customer service group twice and agree that they have absolutely horrible service. The first time they contacted me 4 weeks after my request and said that they lost all customer inquiries. After responding with my question, it took them nearly 3 weeks to get back. That really is unacceptable.
Problem is that I do like the service and the hassle factor of moving numbers has prevented me from looking elsewhere.
The one feature that I use quite a bit on my iphone and desk phone is the ringout feature. This allows me to call a number and have it connect to my cell phone so that it uses my ring central number instead of my cell number (good if you don't want customers/clients getting your personal cell phone). My single biggest complaint is that there is a delay in them connecting the two calls. I often get people hanging up because they answered the call and did not hear anyone on the phone. I've raised an issue with them a few times and they say they are working on it but I haven't seen any fix.
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