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Written by FRANK
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Friday, 04 June 2010 15:18 |
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I started my 30 day trial in February and had very good experiences with Ring Central’s customer service helping me get my Polycom phones re-programmed to work on the system. I had been told by a competitor that I shouldn’t consider Ring Central because they outsource and offshore their customer service. When I first contacted customer service I thought they were wrong about that because the representative spoke better English and had clearer diction than myself. After a session he told me he had to call back in the “morning.” When I didn’t get the call till late in the afternoon I asked why he didn’t call in the am. He replied that it was morning. I asked where he was and he answered: Manila. It doesn’t matter to me that they are in Manila…. everyone I have dealt with has been courteous and competent.
I just finished porting my last numbers over(which was handled very well by RC)and am extremely happy with the service. I am in the Real Estate brokerage business where our business model has changed to one where most agents are remote and work from their homes and cars and their “extension” is their cell phone. Ring Central has worked out perfectly in this scenario as calls are seemlessly transferred and call quality is excellent. Our previous system had to create a conference call to connect a caller to a phone outside the office. The transfers were awkward and the call quality was terrible. Ring Central is a vast improvement and costs much less.
After I started my trial I started reading some reviews and came across several bad ones. I’m glad I didn’t see them before I started my trial because I may have decided not to try Ring Central. That would have been a big mistake and I would have missed a great service. I don’t know if Ring Central has just improved things since these sour grapes people had their experiences or what but I have yet to have a negative experience.
I STRONGLY RECOMMEND RING CENTRAL.
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