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Written by Michelle
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Friday, 10 September 2010 20:10 |
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So I've been with Ring Central now for a few months & while I LOVE their phone system & all the features, they conveniently don't have anyone to help you with tech or customer support in the US or Canada. They force you to deal with a Filipino call center who 90% of the time doesn't know what they are talking about, so then I started dealing only with supervisors & when I took down 5 different supervisor's e-mail addresses so I could e-mail them whenever I had a problem or question, one or two would get back to me & then proceed to ignore my e-mails. The others just ignored me from the beginning. Finally I lost my temper & tried to get someone in the States to deal with (whoever oversees the call center). I e-mailed Dave DeMink, the sales manager I had to deal with back when I first signed up b/c his sales rep lied or gave me tons of misinformation.
First he gives me the runaround that there's no one in the States to help. How can an American company have NO ONE who controls their call center overseas???
Finally he tells me the CFO is in charge of the call center. I told him I won't ask to speak to the CFO now, but if things don't work with this latest guy Dave got to call me from the call center (Erwin), then I'll want to.
Then next thing I know Dave is insinuating that I am making all the problems up. Listen to what he says...
"You still have not told me what the original issue is. Why is that ? Is there no real issue?"
I already told him 2 of the issues that got me so angry, so either he can't read, or he ONLY wanted the tech issues, but he NEVER communicated to me I should start listing all the issues to him. I only told him what was going on at that moment in time.
His disrespectful response is what is prompting me now to spread the word about what really goes on in Ring Central.
I do recommend one company I used before if someone wants to contact me & I'm looking into another company too.
Hope this helps.
Michelle
michelleprefers dot com
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