| Ring Central Horrible Customer Service |
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| Written by LBM |
| Saturday, 29 January 2011 21:14 |
Since I signed up with you a week ago, several notable and totally unexpected events have occurred:
1. RC had scheduled our initial setup conference call with an assigned advisor for Friday (1/28) at 10 am. Instead of waiting until this time, RC shut off my Comcast phone service without notice on Wednesday (1/26) around noon time and we became aware of this when customers emailed us that they were calling our business lines and they were not being answered. I’m not sure how much this hurt our businesses but it sure didn’t help.
2. On Wednesday afternoon we had to scramble, take the new IP phones we bought from RC out of the boxes and install, and then multiple calls into RC support to get them working. After 8 hours with tech support we had a skeleton installation set up.
3. On Thursday morning (1/27) neither phone was working properly and my wife and I spent around 10 hours with tech support and still never resolved the issues.
4. On Friday (1/29) I was on the phone with tech support between 10 am and 10 pm to resolve the same issues (no audio, blinking date and time, no dial tone, etc.). I finally had my case elevated to tier 2 support, but they could not fix the problems and the phones were still down.
5. On Saturday (1/29) I spend 2 hours with level 2 tech support to no avail, and they are calling me on Monday at 10 am to speak with an engineer to try and fix the problem.
6. On Friday (1/29) the technician I was working with revealed that my business number that I have used for 10 years 508.763.0209 had been deleted from my account and he was concerned that I had lost the number and would not get it back. After an hour he was able to retrieve the number and secure it back to my account.
7. I have been told by almost everyone that I cannot have two separate caller ID’s on one account, and the only way to have separate ID’s for my business and my wives business is to have two separate accounts. The advisor assigned to my account told me that taking what I have and adding another account would cost me an additional $260.
Needless to say, my wife is really unhappy with me (as this was my idea) and I am sick to my stomach wondering if I have invested in a technology that may not work properly and with a company that is not responsive or paying attention to the details’. The called ID issue is really important, and both of our businesses involve calling prospects to buy products, and having just a telephone number show up and not the company name is unprofessional and a sure formula for failure.
At this point, neither phone is working and the service plan I have is inadequate.
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This is a comment on "Ringcentral Service Quality"
Comments (1)
Ring Central Customer service sucks ass
1
Monday, 18 July 2011 18:02
trev
Ring central by far are the biggest scum bags for customer care
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