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Written by Anil
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Monday, 23 November 2009 15:44 |
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I do PBX'es full time. I like Ringcentral and have been with them for years. They are respectable brand. However, the quality and the brand has been going down over years.
After a long reseearch (I am a developer) - I listed 800PBX and GrassHopper. GrassHopper wasn't really helpful from beginning as it didn't have outbound fax which should be very easy to add if you can add T38 support. They resell Sylantro and don't have a real IP yet.
800PBX has been treating good for me although they have outsourced their support. The agents have thick accents but they answer to the question. Me being from India natively didn't present lot of issues though. The best aspects frm 800PBX is that it evolves every week. I have seen them adding speech driven extensions, call blast, phone scheudling and other advanced solutions which costs lot of $$ outside PBX. I think they are getting it right and maybe worth a shot. I have one of my main numbers with them for last 2 yrs and I haven't noticed a downtime till date.
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