Call Groups, Hunt Groups, ACD Queues - Whats the difference and should you care?
The short answer is YES, especially if you have multiple people in your company handling calls based on common customer needs, such as sales or support.
Here is the overall summary of the service providers I looked at:
ACD / Hunt Group
OneBox
GotVmail
RingCentral
VirtualPBX.com
Score out of 10
2
3
6
9
Over the weekend I had some confusion expressed to me by someone who visited the page, and I figured I should address the question for everyone.I’ve mentioned queues and hunt groups in a few articles, and have a brief splash on the glossary page, and talk about the ‘quality’ of the different ‘queuing services’ provided by the different companies I’ve discussed here, but there’s evidently a need for clarification.So here goes.
Since the
official declaration of financial crisis, it seems like everyone is
reorganizing, restructuring, and repricing.This is no different for the hosted PBX market.So I put together a brand new price
comparison chart, now that it looks like things have settled down enough that
no new surprises will be just around the corner.
