It's a new year, and a new world. VOIP is getting more widespread and reliable, newcomers have proven their reliability, and a few old hats in the hostedpbx world have gone downhill. The future of business telephony seems to really be taking off in the virtual, internet-based world, something those of us in the industry have been expecting for a long time. We'll see who takes advantage of the tech.
If you're new to the website, then it's good to see you! This website is designed to help people trying to find independent information about telephone network technology. While we're currently under development and adding features and articles, I've started up some regular news posts to keep you appraised of any changes in the hosted PBX world, and you can use the 'reviews' tab along the top to get a summary of who's who in the market right now and how they compare. There's also a glossary of terms, some basic information about what hosted PBX means and information for those interested in learning more, and anything that isn't provided elsewhere can be inquired about in the forums anytime. You'll usually get an answer within a day or two.
The phone is an important part of your business, and you can’t
afford for it to work poorly or stop working.You wouldn’t be reading this otherwise.And that’s why you need to know that no business should open or expand
with Onebox’s PBX service.
A month-long review
on Ringcentral.Do they make the grade?
For most businesses, the answer of whether to choose
Ringcentral is going to have to be a no.While they have been around for a while and provide a greater range of
features than the common hosted PBX solution, a few of their choices have made
it impossible for me to advise them as your solution.I’ll give you the quick and dirty reasons
first, after which you can peruse my experiences with them if you want more
This is an interstersting development. VirtualPBX.com today annouced that they can offer telpephone numbers in over 45 countries that all ring into the same hosted pbx service. They state that there are no additional charges for calls coming in on those numbers, beyond a fixed monthly fee for owning that number.
We went to the sign up page and found this to be a very easy process. Congrats on another valuable addition to the service.
Below is the full press release
Virtual PBX Announces New International Calling Options, Expands
International Calling Service Provides International Local Numbers,
Giving More Choice for Multi-National Customers
“Offering international numbers can be a great asset for engaging
overseas customers, but the process of setting them up, especially for
smaller firms, can be costly and, frankly, a pain to manage”
Small, growing and established businesses have taken advantage of the
cost-effectiveness of Virtual PBX’s hosted PBX services for more than a
decade. Now, with international numbers, these companies can add local
phone numbers in cities abroad, creating a stronger regional presence
and allowing inbound calls to be connected at significantly lower rates.
Call Groups, Hunt Groups, ACD Queues - Whats the difference and should you care?
The short answer is YES, especially if you have multiple people in your company handling calls based on common customer needs, such as sales or support.
Here is the overall summary of the service providers I looked at:
ACD / Hunt Group
Score out of 10
Over the weekend I had some confusion expressed to me by someone who visited the page, and I figured I should address the question for everyone.I’ve mentioned queues and hunt groups in a few articles, and have a brief splash on the glossary page, and talk about the ‘quality’ of the different ‘queuing services’ provided by the different companies I’ve discussed here, but there’s evidently a need for clarification.So here goes.